FAR has unrivaled experience in converging communication systems. Over the past 20 years, we’ve engaged with telecom, mobile, media and network giants to sort through products, solutions and services as Communication, Media, and Technology (CMT) come together. Our services in communication range from strategy, development, proof of concepts to deployment and ongoing support.
In the early 2000s, we joined forces with telecoms to introduce mobile voice services under a Mobile Virtual Network Operator (MVNO) model. That early work with Mobile Network Operators and MSOs (cable companies) led to FAR being the lead consulting group for the successful deployment of mobile services for some of the cable companies in the U.S.
But our work in communications is not only limited to MVNO rollout. FAR’s portfolio of projects in Communications extends to:
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MSOs strategies led to the need to extend their content distribution to where the customers are – even when they are outside of their homes. This led to the need to augment their distribution network with a mobile network so services will go with the customers wherever they are.
In the early 2010’s, and again in 2020, our teams worked with cable companies to design operations, marketing, testing, deployment and post-deployment management to launch voice and data mobile services.
We successfully built and launched over 20 MVNOs in the United States that made mobile services part of the service package our clients offered their customers. Our clients are some of the world’s largest companies in cable, financial, telecom, and content industries. Our approach to this has been standardized and documented as a blueprint for MVNO services.
When a prominent telecom and landline provider needed to upgrade its systems from the analog circuit switches (CS) to the IP based packet switches (PS) on a Multimedia Subsystem (IMS), FAR provided the resources and know how in navigating this multi-tier project to ensure all customers across the united states migrated successfully and with minimal to no interruption in service.
Despite a change in strategy that required a stoppage of the migration midstream and a switch to a new IMS migration platform, we were able to migrate all voice customers with their voicemail from Analog Switched to IP Switches to a single IMS platform in the originally anticipated time frame.
When it came time to transform the access network that connects business customers to the world through an improved network architecture, FAR partnered with the client to help communicate to its clients that the transformations will mainly come from network nodes improvements and architecture enhancements.
We helped the client monitor, manage and execute the network enhancements, the node launches, as well as the integration between both initiatives. With a heavy focus on customer awareness and transparency, FAR assisted in creating future-proof communications and alerting solutions organized around node-level network upgrade workflows associated with Network Transformation activities.
Our effort on this project produced a seamless integration between two infrastructure projects with minimal to no impact on service continuity to the customers. The business customer’s experience of the new and improved network with minimal interruption was the goal and FAR helped make that a success!
Home security and automation’s most appealing user experience is the convenience of controlling devices from a mobile application. When this leading home security and automation provider needed help with the mobile application in it’s GTM effort, FAR was able to jump in midstream because of our expertise in this field.
As the client was moving platforms supporting the services, our team took responsibility for all the work that needed to be done to ensure that the mobile app supported the new platform, branding and services. This was the critical success for the new and improved service supported by the new Mobile App.
The client’s fully successful transition onto the new Home Security and Automation platform was accomplished with the help of a built-from-scratch new application that delivered a better customer experience and more features.
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