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A funded startup in the edge cloud space needed us to create the strategy for, then recruit, staff and help manage, an entire Customer Success team from scratch. We designed their processes, trained the team, and interviewed internal candidates to take over leadership of the group. Within a year, we handed over a hardworking, high-morale team that’s winning praise for efficiency and industry-leading customer service.
We successfully transitioned a new, award-winning team into the client’s organization. It continues to win praise for its adaptability, can-do approach, and customer service.
A strategy engagement that focused on smart factories and emerging industrial IOT technology to transform product design and enterprise. This ultimately positioned the company as a leader in smart factories and the value chain.
We successfully enabled our clients to transition to emerging technology based on Machine Learning and AI and to defend its existing market position as a leader in welding products and factories worldwide.
We partnered with an innovation company to design aspects of its edge computing platform and solutions. Our architects ensured that Business to Business (B2B) opportunities, product landscape study, and technical solutions were effectively delivered and aligned with corporate strategy and innovation service.
FAR consultants researched, designed and architected solutions to meet the innovation team’s needs, ensuring viability of new projects and successful deployments. Analyzing the overall service, our architects and product engineers developed and delivered technology solutions that are technically viable for the business requirements and the service model.
Some of our deliverables included:
In record time, the client was able to launch a new edge computing solution platform targeting enterprise and business clients, where near-premise compute was vital.
FAR helped an integrated clinical life science solutions provider, delivering powerful insight into clinical trial development, assuring greater client success in bringing medical therapies to market, for people around the world.
Our Data Scientists and Market Research Analyst worked closely with the strategy team at the client’s headquarters in New Jersey to develop a comprehensive customer strategy through creating and delivering the following:
MSOs strategies led to the need to extend their content distribution to where the customers are – even when they are outside of their homes. This led to the need to augment their distribution network with a mobile network so services will go with the customers wherever they are.
In the early 2010’s, and again in 2020, our teams worked with cable companies to design operations, marketing, testing, deployment and post-deployment management to launch voice and data mobile services.
We successfully built and launched over 20 MVNOs in the United States that made mobile services part of the service package our clients offered their customers. Our clients are some of the world’s largest companies in cable, financial, telecom, and content industries. Our approach to this has been standardized and documented as a blueprint for MVNO services.
A new edge computing and SaaS company needed to build an enterprise B2B sales force from scratch to sell a new suite of services. This would require finding new inside and outside salespeople, training them, arming them with winning sales collateral, and showing them how to use it.
Despite a tough hiring environment (the post-pandemic opening of the economy), we recruited and readied a take-on-the-world sales team that is consistently growing the client’s revenue. New salespeople are onboarding at a rapid pace, armed with compelling sales materials and step-by-step plans for expanding the client’s customer base.
In this GTM project we helped our client launch a revenue generating new service that targeted their core clients. Our client’s service not only helped bring in new revenue but ensured the customers value and improved the customer experience and customer engagement.
Evaluated and developed product strategy based on IOT full-stack and cloud services availability and data and sensors growth
Our advisory and strategy team developed market/opportunity sizing models based on these three models:
We also created a B2B2C business model that supported the product strategy.
Our team created a long-term PaaS business model for B2C and B2B that extended the product lifecycle and transformed a capped opportunity into a global product with an unlimited market size.
Our technology experts worked with a client interested in reaching the developer community to speed up adoption. We partnered with our client on building a developer provider solution that is supported by Terraform, and built in accordance with the Terraform Provider Specification.
Our team developed and delivered a Provider Specification Documentation, which described how the service provider APIs interface are mapped.
We delivered Terraform Provider documentation with instructions that enabled faster adoption in the Developers community.
A Team of FAR Data Scientists and Data Analyst partnered with one of the U.S. largest Multi-Services Organization company to offer a Home Care product for seniors
The Home Care platform solution will help caregivers stay connected to their loved ones, even from a distance. In 2020, the COVID-19 pandemic limited people’s access to the outside world, including access to the people we care about the most. However, the Home Care solution was launched in time to give caregivers access to their loved ones from a distance. Through a system of devices, network solutions, wearable devices and mobile applications, caregivers were able to monitor the health and well being of their loved ones 24/7.
The Care system gave customers:
In partnership with our client, our team provided device testing, roadmaps, customer satisfaction, data analytics about all the devices, network reports and data visualization.
Our team specifically mined, produced, managed and analyzed meaningful data from different workstreams in the Home Care Operations to successfully understand customer behavior, product engagement, and product operations.
The workstreams included Field Services, Ops Support, Customer Experience, Customer Care, Marketing, and Product Development. Our work consisted of accessing multiple sources of data from various platforms, analyzing operational performance, making recommendations and working with various stakeholders across the company to achieve the goal of improving the product’s operational performance and customer experience.
Our work allowed our clients to complete the product trial in record time and provide the necessary data and reporting to launch the service during the time when senior adults and their caregivers needed it the most.
This product gave seniors and their caregivers peace of mind, knowing they’re protected while staying at home. Our client’s subscribers, older adults, have the confidence of a life-saving connection, while caregivers have the visibility they need to monitor and support them from a distance.
When a prominent telecom and landline provider needed to upgrade its systems from the analog circuit switches (CS) to the IP based packet switches (PS) on a Multimedia Subsystem (IMS), FAR provided the resources and know how in navigating this multi-tier project to ensure all customers across the united states migrated successfully and with minimal to no interruption in service.
Despite a change in strategy that required a stoppage of the migration midstream and a switch to a new IMS migration platform, we were able to migrate all voice customers with their voicemail from Analog Switched to IP Switches to a single IMS platform in the originally anticipated time frame.
In Qatar, the government opened up the communication market to open competition. Companies like Vodafone have been given access to compete in a country that was a market to only one telecom company, the state run one, Qatar Telecom. Qatar Telecom has worked with FAR on a 10-year vision and strategy that would lead to improvements in customer service and product in face of competition.
Our team worked with other major strategy consulting companies to develop the 10-year vision. From that vision, strategy was formulated and goals were set for Qatar Telecom over the next 10 years. Balanced scorecard models were customized across Customer Care, Network, Sales, Retail and Equipment, with the goal of creating measurable results that will track improvements.
We provided emerging technology UX design support for two clients in the smart hospital and edge computing product categories to deliver seamless user experience in multiple products.
Our designers worked closely with the product owners to lead the UX and UI design and delivery. The final design was built on emerging technology market research and the connected services and edge compute evolution.
As a result of our support, we were able to help our clients create an Edge Compute Developer and Business Friendly Interface. The highly recognized and reviewed business applications were valued by enterprise customers in smart hospitals.
Our client is a leader in B2B network services in the U.S. Their business customers rely on them for several network solutions, including Security Monitoring Services.
We partnered with the client to replace outdated technology at 12,000 specific customer locations. Through data extraction and developing reports, our team provided insights into understanding the business customer’s equipment profiles that led to taking appropriate actions. With a heavy focus on data mining, the FAR consultants were responsible for extracting data to identify and clearly communicate accounts that are targeted for equipment swap.
Our team achieved successful migration of the client’s business security services from the legacy and limited platform to the new platform. This allowed the customer to offer new and more secure services to their business clients. Our project eliminated any customer turnover due to a seamless migration aided by insight data and analytics.
When it came time to transform the access network that connects business customers to the world through an improved network architecture, FAR partnered with the client to help communicate to its clients that the transformations will mainly come from network nodes improvements and architecture enhancements.
We helped the client monitor, manage and execute the network enhancements, the node launches, as well as the integration between both initiatives. With a heavy focus on customer awareness and transparency, FAR assisted in creating future-proof communications and alerting solutions organized around node-level network upgrade workflows associated with Network Transformation activities.
Our effort on this project produced a seamless integration between two infrastructure projects with minimal to no impact on service continuity to the customers. The business customer’s experience of the new and improved network with minimal interruption was the goal and FAR helped make that a success!
In post-deployment assignments, FAR has partnered with one of the world’s first Edge Compute platform providers to ensure deployment success. We accomplished this by bringing in FAR infrastructure engineers to install, develop, launch, and train staff on new and enhanced platforms and products.
FAR Infrastructure Engineers performed the following to ensure the successful deployment of the solution platform:
Our work resulted in a well-trained staff supporting detailed processes that ensured a successful deployment of the infrastructure-supporting edge compute services.
Home security and automation’s most appealing user experience is the convenience of controlling devices from a mobile application. When this leading home security and automation provider needed help with the mobile application in it’s GTM effort, FAR was able to jump in midstream because of our expertise in this field.
As the client was moving platforms supporting the services, our team took responsibility for all the work that needed to be done to ensure that the mobile app supported the new platform, branding and services. This was the critical success for the new and improved service supported by the new Mobile App.
The client’s fully successful transition onto the new Home Security and Automation platform was accomplished with the help of a built-from-scratch new application that delivered a better customer experience and more features.
FAR has partnered with the leading provider of RTLS smart device tracking systems to ensure that business objectives and technical solutions are effectively delivered and aligned with the product initiative.
FAR’s approach was to develop the roadmap, lead customer integrations, and deliver end-to-end groundbreaking solutions to hospitals. The client’s product and technology team was responsible for delivering solutions from conceptualization to launch and post-launch performance, spanning varying hardware, networks, platform and UIs. FAR software engineers, product owners and field engineers worked directly with the client to achieve the successful build and deployment of this product.
Throughout the project, our team provided the following services:
The partnership resulted in the launch of an industry-leading smart hospital enterprise solution with a set of initial RTLS based services. Our field engineering team also helped the hospital sign up customers.
FAR partnered with a technology provider for IOT services in Private Networks and Energy Management to supply them with an expert who would fill the role of Growth Manager for a 3 to 6 month period until a permanent employee could be recruited and hired.
The FAR consultant was able to join the team and be responsible for the following:
Our expert consultant efforts across the Network Growth Management work streams allowed the initiatives to stay on target, while a quality search for a full-time employee proceeded. When the employee was finally brought on board, our work had paved the way for their successful onboarding and transitioning into this critical role.
Our AI/ML and IOT client engaged us to lead the infrastructure operations effort for IOT deployments. The project includes using information and communication technologies to deploy sustainable development practices and address growing business and municipal challenges.
The scope of the project encompassed infrastructure management and operations, including sourcing, manufacturing, supply chain installation, and ongoing usage at customer deployment sites for targeted verticals.
FAR helped develop and deliver the following:
The execution of AI/ML IoT deployments ensured the operations team continued to move fast and added value for the client’s customers by leading deployment efforts in the cutting-edge Internet of Things (IoT) solutions.
FAR partnered with this client to support its launch of a new gaming platform by supporting the customer engagement process. We assembled a five-member team to engage gaming customers and monitor the gamers on the Discord platform. Within this process, the team of monitors and managers captured data, conducted customer surveys, analyzed feedback, and recommended improvements that impacted the overall customer experience.
Through a team of monitors and managers, our team delivered the following:
We ensured that customer engagement opportunities, product landscape studies, and customer service were effectively delivered and aligned with the client’s gamer service platform. The service launched successfully and continues to add customers to this unique game- targeted service.
Connected health has moved to the forefront of preventative medicine and telehealth industries. FAR was presented with the opportunity to provide both device testing and technical project management needed to integrate our client’s new service with the core business products.
By leading this effort for a trial, it was expedited into full launch due to the COVID-19 pandemic. The work done allowed the client to GTM in record time and provided connected health products when they were most needed.
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